Investor Queries

Please note that for securities held in electronic form, you must contact your depository participant.

These Investor FAQ’s are for shares held in physical mode only.

Transfer of Securities in Physical Form

SEBI vide its Notification dated 8 June, 2018 conveyed that “Provided that, except in case of transmission or transposition of securities, requests for effecting transfer of securities shall not be processed unless the securities are held in the dematerialized form with a depository.” The same will be effective from the 5th of December, 2018. SEBI vide its Notification dated 30 November, 2018 further conveyed that the last date for processing of transfer of physical securities has been extended to 31 March, 2019.

SEBI vide its Press Release PR No. 12/2019 has further clarified that even after 01 April, 2019 –

An investor has the option of holding shares in physical form.
An Investor who is desirous of transferring shares (which are held in physical form) can do so only after the shares are dematerialized.

Change of Address

Only for securities held in physical form, the following documents should be submitted:

• A covering letter requesting to update your new address.
• Self-attested copy of PAN card of first account holder.
• Self-attested copy of new address viz. valid Passport or Aadhaar Card or Election
Identity Card or Electricity / Telephone (only land line) bill / Bank Account
Statement / Passbook (which is not more than 3 months old).
• Affidavit

Please Note: The identity and address proof should be clearly legible and in the name of the First Account holder.

Issue of Duplicate Share Certificate(s)

The following documents are necessary for issue of duplicate share certificate:

1. A covering letter with the request to do so
2. Certified copy of FIR / Police Complaint of nearest police station.
3. Self attested PAN card copy & address proof of the shareholder(s) & witnesses.
4. Indemnity bond, & Affidavit.

Please Note: If the newspaper advertisement has not been given by the share-holder and is given by the Company the procedure will take about six (6) weeks.

Procedure for Deletion of Name

If the shares are held in joint names and either of the joint holder is deceased, the surviving joint holders will have to submit the following documents:

1. Original Share Certificates
2. Attested copy of Death Certificate by Notary Public / Bank Manager / First Class Magistrate /Gazetted Officer
3. Self attested copy of PAN card of the survivor(s).
4. Original cancelled cheque of the first surviving holder bearing his name.
5. Duly completed Deletion Form

Procedure for Transmission of Shares where Value is greater than Two Lakhs

If the securities were held in the physical form and in a single name only, the following documents are necessary for transmission of shares for market value of securities greater than Rs. 2 lakhs :

1. Duly signed transmission request form from applicant.
2. Original Share Certificates.
3. Attested copy of Death Certificate by Notary Public / Bank Manager / First Class Magistrate /Gazetted Officer.
4. Self-attested PAN card copy & address proof of the applicant(s)
5. Attested copy of Registered Will/Probate/Succession Certificate/Letter of Administration.
6. Affidavit from all legal heirs.

Procedure for Transmission of Shares where Value is less than Two Lakhs

If the securities were held in the physical form and in a single name only, the following documents are necessary for transmission of shares for market value of securities less than Rs. 2 lakhs :

1. Duly signed transmission request form from applicant.
2. Original Share Certificates.
3. Attested copy of Death Certificate by Notary Public / Bank Manager / First Class Magistrate /Gazetted Officer.
4. Self-attested PAN card copy & address proof of the applicant(s)
5. Affidavit from all legal heirs.
6. Attested copy of Registered Will/Probate/Succession Certificate/Letter of Administration. If Probate/Succession Certificate/Letter of Administration is unavailable, then please provide:

a. A No Objection Certificate (NOC) from all legal heirs.
b. Indemnity bond. Along with indemnity bond, self-attested PAN card copy and address proof of both witnesses required.

Procedure for Adding Nomination

For securities held in physical form, you may nominate person(s) by completing Form No.SH-13 and registering the same with us.

Please note :
Investors are informed that after verification of the documents submitted and in case of change in signature / non-availability of signature / inability to sign due to old age or health problem / difference in name / requirements related to enhanced due diligence, additional documents will be called for, viz. Affidavit, Government Gazette, proof of identity/address, PAN and bank details, and such other additional procedures/documents, as applicable.

Procedure for Cancellation or Variation of Nomination

For securities held in physical form, you may vary or cancel the nomination and nominate new person(s) in place of the existing nominee(s) by completing Form No. SH-14 and registering the same with us.

Please note :
Investors are informed that after verification of the documents submitted and in case of change in signature / non-availability of signature / inability to sign due to old age or health problem / difference in name / requirements related to enhanced due diligence, additional documents will be called for, viz. Affidavit, Government Gazette, proof of identity/address, PAN and bank details, and such other additional procedures/documents, as applicable.

Procedure for Change of Specimen Signature

To register your new signature for securities held in physical form, an Affidavit to this effect is required to be executed. The draft of the Affidavit can be downloaded from our website. Please follow the instructions detailed on page 2 of the Affidavit.

For securities held in electronic form, please contact your depository participant.

Procedure for Change of Name for Individual Shareholders

For Change of Name, following documents are required:

1. Attested copy of Marriage Certificate / Divorce Decree / Gazette Notification duly attested by Notary Public /
Bank Manager / First Class Magistrate
2. Original share certificates
3. Self-attested copy of the PAN card of shareholder
4. Letter from shareholder requesting for change of name

Procedure for Dematerialization/ Rematerialization of Shares

1. Shareholders may open a demat account with a SEBI-registered depository participant (DP) of their own choice.
2. Submit the demat request form (DRF) along with the share certificates to the DP.
3. The DP will forward the demat request to us and if found in order, we shall confirm the same.
4. In the books of the company, your holding will be debited from your folio and credited to your demat account.
5. The process will take up to 21 days from date of submission of demat request form to DP
6. Once shares are dematted, all corporate benefits including dividend, bonus, interest, rights shares will be directly credited to your demat account.

As per the existing guidelines, an investor can choose to reconvert his electronic holding into physical form at any time through his DP. On receipt of the rematerialisation request along with the ‘Remat Request Form’ (RRF) the Company will issue fresh certificates.

Procedure for Updation of Bank Account Details for Electronic Remittances

Pursuant to SEBI Circular No. EBI/HO/MIRSD/DOP1/CIR/P/2018/73 dated 20 April, 2018, holders, whose bank details and PAN have not yet been registered with the Company or where such details are incomplete are required to furnish these details for registration.

For securities held in physical form, please submit the following:-

1. Electronic Credit remittance form duly completed and signed by the first holder as per the specimen signature recorded with the Company. The form can be downloaded from our website
2. Cancelled cheque in original bearing the name of the first holder, failing which the holder shall submit copy of Bank Passbook/ Bank Statement (not more than 3 months old), duly attested by the Bank Manager under his name, full address and official stamp of the Bank.

Please note :
After registration of the Bank details, remittances will be made via electronic bank transfer. In cases where the electronic payment instructions have been rejected by the bank, the Company will request the banker to make payment though physical instrument such as banker’s cheque or demand draft to such securities holder incorporating his bank account details.

For securities held in electronic form, the bank details have to be registered with your depository participant.

Procedure for Time-barred instruments / Unclaimed Dividend

You can obtain the dividend even though the instrument is time-barred, provided the amount has not been transferred to the Investor Education and Protection Fund.

Please mail us the outdated instrument. A fresh instrument will be issued, if the amount reflects an outstanding status in the records of the Company and mailed to the address as recorded with us.

In case there is a change in address to be registered, please refer to instruction under “Change of address”

As per the Amendment vide the Companies Act and Rules, Section 205 (A) of the Companies Act 1956, all unclaimed Dividend / Interest / Principal / Maturity amounts on Deposits/Securities/ Debentures after expiry of 7 years from the date they were due for payment shall be transferred to Investor Education and Protection Fund. (“THE FUND”).

Procedure for Refund of unclaimed / unpaid amounts and shares from the Investor Education Protection Fund (IEPF)

As per provisions of the Companies Act, and Investor Education and Protection Fund Authority (Accounting, Audit, Transfer and Refund) Rules, 2016, it is prescribed that all shares shall be transferred to IEPF in respect of which unpaid or unclaimed dividend is transferred as provided under Section 124 (5) and 124 (6) of the Companies Act, and rules prescribed therein.

According to the said IEPF Rules, Companies are required to transfer such shares for which dividend has not been claimed for 7 consecutive years, to the demat account of IEPF Authority.

In terms of the provision of Companies Act, 2013 and IEPF Rules, the Company has transferred such shares by cancelling the original share certificate registered in the names of the shareholders and issuing duplicate share certificate in lieu of the original share certificate and transmitting the same to the demat account of IEPF Authority. Thereafter, the original share certificate would automatically stand cancelled and deemed non-negotiable or not tradeable and there would be no holding under the registered Folio of the holder. Please note that no claim shall lie against the Company in respect of unclaimed dividend amount and shares transferred to IEPF pursuant to the IEPF Rules.

In terms of Section 124 (6) of the Companies Act, and Rule 7 of the IEPF Rules, you may claim from IEPF Authority both the unclaimed / unpaid amounts and the shares by making an online application in prescribed Form IEPF-5 and sending the physical copy of the same duly signed (as per the specimen signature recorded with the Company) along with requisite documents enumerated in the Form IEPF-5 to the Nodal Officer of the Company. The Rules and the application form (Form IEPF-5), as prescribed by the MCA for claiming back the shares / dividend are available on the website of MCA at http://www.iepf.gov.in/IEPF/Forms/IEPF-5_help.zip

Please note that :
1. No claim shall lie against the Company in respect of unclaimed dividend amount and shares transferred to IEPF Authority pursuant to the said Rules.
2. All the subsequent corporate benefits accruing on your shareholding shall also be credited in favour of the demat account of IEPF Authority and you can claim the benefits from them.

Please also note :
Investors are informed that after verification of the documents submitted and in case of change in signature / non-availability of signature / inability to sign due to old age or health problem / difference in name / requirements related to enhanced due diligence, additional documents will be called for, viz. Affidavit, Government Gazette, proof of identity/address, PAN and bank details, and such other additional procedures/documents, as applicable.